Frequently Asked Questions (FAQ)
At Luxe Amira, we want you to feel confident in your purchase of the perfect gown. Read through our FAQ to learn more about us and how we work. Here you can find the answers to the most popular questions about the product, sizing, orders, shipping & payment and return policy.
Ordering
How do I place an order?
Simply browse our collection, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
Can I make changes to my order after placing it?
Changes can be made within 24 hours of placing your order. Please contact our support team as soon as possible.
How will I know if my order was successful?
You will receive a confirmation email with your order number and details once your purchase is completed.
Shipping Policy
What shipping options are available?
We offer standard and express shipping. Delivery times and availability may vary by location.
How long will my order take to arrive?
As most of our gown are custom made so Orders typically ship within 7-10 business days. Delivery times depend on your selected shipping method and location.
Do you ship internationally?
Yes, Luxe Amira offers international shipping. All the rates are including the shipping charges, delivery times may vary by country.
How can I track my shipment?
Once your order is shipped, you’ll receive a tracking number via email to monitor your package in real time.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.
Is it safe to pay on your website?
Absolutely. We use SSL encryption and secure payment gateways to ensure your information is protected.
Custom Design Service
Do you offer custom design services?
Yes, we specialize in custom-designed pieces. Contact us with your ideas or inspirations, and we’ll work with you to create a bespoke design.
How long does a custom design take?
Custom orders typically take 2–4 weeks depending on complexity. We’ll provide a detailed timeline once the design is finalized.
Is there an additional cost for custom designs?
Yes, custom designs may incur additional charges based on the materials and work required. We provide a transparent quote before any work begins.
Can I cancel a custom order?
Custom orders are non-refundable once production has started. Please ensure you’re satisfied with the design and terms before final approval.
